This Agreement is between You (‘You’ and ‘your’ refer to both you and the organization you represent) and Meril Life Sciences Private Limited (‘Company,’ ‘we,’ ‘us,’ or ‘our’) and applies to your use of the Meril e-IFU from www.merilifu.com (‘website’ or ‘site’) and mobile application (the ‘App’ or ‘application’) (collectively, the ‘Services’). We reserve the right to update these terms as needed.

This website or application is not for users under 18. If you are under 18, you cannot use the site or provide personal information. If you are 18 or older but not of legal age to enter a contract, please review these terms with a parent or guardian. To make purchases, you must be of legal age in your country. If you are using the Services on behalf of an organization, you agree to these terms for both yourself and the organization, and confirm you have the authority to bind them to this Agreement.

1.We may update this Agreement for valid reasons, such as changes in law, etc, by notifying you through reasonable means and providing a revised Agreement via the Services. Changes won’t apply to disputes arising before the revision.

We may also modify or discontinue parts of the Services, adjust fees, or offer different features at our discretion. We’ll notify you if any changes have a significant impact on your use of the Services or if fees increase substantially. Your continued use of the Services after such changes constitutes acceptance.

2.Any information you submit is governed by our Privacy Policy and Cookie Policy, available at www.merilifu.com/cookie-policy.

3.The Services may not be available or suitable for use in all jurisdictions. Use of the Services is at your own risk, and you must comply with all applicable laws. We may, at our discretion, limit access to the Services in certain regions or to specific individuals for valid reasons, such as legal compliance or security concerns.

4.You may need to register to use the Services. We may reject or request changes to your user name, password, or other information. Your credentials are for personal use only, and you are responsible for keeping them confidential and securing your device. We are not liable for any misuse of your credentials. You are responsible for all activities under your account and must notify us of any unauthorized use. We recommend password- protecting your mobile device if you access the Services through it.

5.You are responsible for all equipment and services needed to access the Services. You must not;

a)Post or share any material through the Services that is: (i) threatening, harassing, or disrespectful; (ii) defamatory, fraudulent, or libelous; (iii) obscene, pornographic, or otherwise objectionable; or (iv) protected by intellectual property rights without permission.

b)Share any harmful or invasive software, such as viruses or spyware, through the Services.

c)Use the Services for commercial purposes or unlawful activities.

d)Collect information about other users, interfere with the operation of the Services, or hinder others from using them.

e)Reproduce, modify, sell, or exploit the Services without prior written consent.

f)Reverse engineer, decompile, or disassemble any part of the Services unless legally allowed.

g)Remove any copyright or trademark notices, or incorporate the Services into other products without permission.

h)Systematically download or store content, or use automated tools to scrape data from the Services without consent.

6.The Services may provide listings, descriptions, and images of Products, including related coupons or discounts. We strive to present accurate and up-to-date information, but we do not guarantee the completeness, accuracy, or timeliness of these details, including product packaging. Product information and availability can change without notice. If a Product differs from its description or packaging upon receipt, your only remedy is to return it in unused and undamaged condition according to our Returns Policy, available under Customer Service on the website.

7.You may be permitted to submit information or upload materials ("Submissions") on the Services, including profile pages or interactive features. We are not responsible for third parties' use or misuse of your submissions or your interactions with other users. Making information public through the Services is at your own risk.

8.You own your Submissions. By submitting, you grant us a worldwide, royalty-free, perpetual, irrevocable, transferable and sub-licensable license to use, reproduce, distribute, display, and modify your Submission for any purpose, including promotional and advertising uses, in any format now known or developed in the future. Any Feedback you provide is considered a Submission and is not confidential. You agree that providing Feedback is voluntary and does not impose any obligation on us. You confirm that you have the rights to grant these licenses, that your Submissions are accurate and lawful, and that you waive any moral rights regarding your Submissions.

9.We may, but are not obligated to, monitor, review, or remove Submissions before or after they appear on the Services. We may analyze your use of the Services and the data you submit, including using it in overall analytics. We may also disclose information about your access to the Services, the circumstances of your Submissions, and personal information about users, as required by law, court orders, law enforcement, or in line with our Privacy Policy.

10.As long as you comply with this Agreement, you may view one copy of the website on a single device for personal, non-commercial use andalso install and use the website or application on a device you own or control, also for personal, non-commercial use. The application is licensed, not sold, to you. If you fail to comply with this Agreement, you must stop using and delete it from your device immediately. You are responsible for securing and protecting your device.

11.We and our suppliers own the Services and all related proprietary rights, including brand names, trademarks, service marks, and logos (collectively, "Marks"). Marks not owned by us are the property of their respective owners. You may not use our Marks for products or services not associated with us or in any way that could cause confusion. No part of the Services grants you the right to use any Marks without prior written consent from the owner.

12.The Services may provide access to third-party information, products, services, and materials (collectively, "Third Party Materials"), including via links. We do not control, endorse, or take responsibility for any Third Party Materials. We are not obligated to monitor these materials and may block or disable access to them at any time. Your use of Third Party Materials is at your own risk and subject to any additional terms and policies that apply.

13.To the fullest extent permitted by law, the Services are provided on an “as is,” “where is,” and “where available” basis, without any warranties or conditions, whether express, implied, or statutory. We disclaim all warranties, including those of merchantability, fitness for a particular purpose, non-infringement, and title. Similarly, Third Party Materials are provided on an “as is” basis, and we disclaim all warranties related to them. We do not guarantee the security of the Services, or that your account information will be protected from unauthorized access or misuse.

All disclaimers apply for the benefit of the Company and its affiliates, including their respective shareholders, directors, officers, employees, agents, and other related parties (Collectively Company Parties).

While we strive to maintain the Services' timeliness, integrity, and security, we cannot guarantee they will always be complete, correct, or uninterrupted. The Services may contain inaccuracies or errors, and unauthorized alterations by third parties may occur. If you notice any such alterations, please contact us at [email protected] with details.

14.Nothing in this Agreement restricts or excludes mandatory statutory consumer rights under applicable law. You agree to the following limitation of liability;

a)For conditions, warranties, or guarantees that cannot be excluded, our liability is limited to resupply or refund of the cost of the relevant portion of the Services, as permitted by law.

b)To the fullest extent permitted by law, we are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or losses not reasonably foreseeable at the time of agreement, arising from the Services or this Agreement.

c)We are not liable for indirect losses related to your use or inability to use the Services or for any third-party materials.

d)We do not exclude or limit liability where it would be unlawful to do so, including for death, personal injury caused by our gross negligence, willful behavior, fraud, or fraudulent misrepresentation.

e)Our total liability for all damages related to the Services or this Agreement will not exceed the greater of (a) the amount you paid to us for the Services, or (b) 1000 (One Thousand) Indian Rupees.

f)All liability limitations benefit both the Company and the Company Parties.

15.If we are sued by a third party due to your breach of this Agreement or infringement of any third-party rights, you will be responsible for all liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including attorneys’ fees) incurred by the Company Parties, to the fullest extent permitted by applicable law.

16.You may terminate this Agreement and stop using the Services at any time. We may terminate or suspend your use of the Services if you breach this Agreement, commit fraud or abuse, or if misrepresentations are made using your account. We will generally provide at least twenty-four (24) hours' notice before termination or suspension, but may act immediately if there is a material breach. Upon termination or suspension, your right to use the Services will end immediately. We may deactivate or delete your user name, password, and account, and associated materials, without liability or obligation to provide further access. The Preamble and relevant Sections will survive termination or expiration of this Agreement.

17.Unless local law requires otherwise, this Agreement is governed by and construed in accordance with the laws of the India, without regard to conflict of law principles. Any disputes arising from or related to the Services or this Agreement, including those based on contract, tort, statute, fraud, misrepresentation, or other legal theories, will be subject to the exclusive jurisdiction of the Indian courts. You waive any objections to the jurisdiction, venue, or convenience of such courts.

18.Parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that may be harmful to or inappropriate for minors.

19.If you believe in good faith that materials on the Services infringe your copyright, please contact us to request removal or blocking of such material. Include precise details about the identity and location of the allegedly infringing materials. For questions or complaints about the Services, email us at [email protected] or use the “Contact Us” link on the website.

20.The Services are subject to Indian export control restrictions and regulations. We will not knowingly make the Services available to you if you are, and you confirm that you are not, (a) located in, or a resident or a national of, any country subject to Indian government sanctions or trade restrictions or (b) on any list of restricted end users maintained by the Indian government or its agencies. For more information on Indian sanctions and trade restrictions, please refer to the official website of the Ministry of External Affairs.

21.Statements on the Services about us, our affiliates, or management that are not historical facts are "Forward-Looking Statements." These are predictions and actual outcomes may differ. We disclaim any obligation to update or revise Forward-Looking Statements.

22.This Agreement does not create any partnership, joint venture, or other relationship between you and us, other than as stated herein. Except for Sections 14 and 15, no other person has rights to enforce this Agreement. If any provision is found to be unlawful or unenforceable, it will be severed, and the remaining provisions will stay in effect. You may not assign or transfer your rights or obligations without our written consent. We may assign or transfer our rights without restriction. No waiver of any breach or default is a waiver of any other breach. Headings are for convenience only and do not affect the meaning of the sections. Terms defined in the singular apply to the plural and vice versa. "Including" means "without limitation." This Agreement is the entire agreement between us and supersedes all prior agreements. Notices may be posted to the Services or sent by email or mail. Neither party is responsible for failure to perform due to causes beyond its control.